LEGAL & PRIVACY

Summit Grove Commerce LLC (hereinafter referred to as “we,” “our,” or the “Company”) values ​​your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing pet supplies, and using our related services.

This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information.

1. Information Collection

We may collect the following information when you visit our website, place an order, contact us, or use our services:

Name;
Contact details, including email address, phone number, and shipping address;
Order information, including purchased items, transaction records, and order status;
Payment-related information;
Inquiries, feedback, or other information you voluntarily submit to us;
Website usage data, such as browsing history, device information, IP address, and related technical data.

We collect only the information necessary to provide services, process orders, and improve the user experience.

2. Use of Information

We may use the collected information for the following purposes:

Processing and fulfilling your orders;
Providing customer support services;
Sending order confirmations, shipping notifications, and service-related information;
Improving website functionality, product experience, and customer service;
Preventing fraud, unauthorized transactions, or other security risks;
Complying with applicable laws and regulations and fulfilling related legal obligations.

3. Payment Information Security

We use third-party payment services to process transactions. Payment information involved in the transaction process may be handled by payment service providers in accordance with their privacy policies and security standards.

We do not store your full bank card number or sensitive payment credentials. All payment information is protected through secure payment processing systems.

4. Information Sharing

We do not sell your personal information.

We may share necessary information with trusted third parties in the following circumstances:

Service providers: Including payment processors, order processing services, logistics and delivery providers, and technical support providers, to assist in fulfilling orders and providing related services;
Legal requirements: When required by laws, regulations, court orders, or government agencies, we may disclose necessary information;
Business security: To protect the legitimate rights and interests of Summit Grove Commerce LLC, our customers, or the public. Third-party service providers may only process your information to the extent necessary to provide the relevant services.

5. Cookie Technology

Our website may use cookies and similar technologies to ensure the website functions correctly, analyze usage, and improve the user experience.

Cookies help us:

Remember user preferences;
Provide a smoother website experience;
Analyze website traffic.

You can manage or delete cookies through your browser settings. Please note that certain cookie settings may affect the functionality of the website.

6. Data Security

We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, use, modification, or disclosure.

While we strive to protect your information, no method of internet transmission is entirely secure; therefore, we cannot guarantee absolute security during data transmission.

7. Data Retention Period

We retain your personal information based on business needs, legal requirements, and order management necessities.

Generally, information related to orders, transactions, and customer service is retained for a reasonable period following the completion of services to satisfy requirements regarding financial records, security management, and legal compliance.

8. Your Privacy Rights

Subject to applicable laws, you may have the following rights:

To request access to your personal information;
To request the correction of inaccurate information;
To request the deletion of your personal information;
To opt out of certain data uses;
To raise questions or make requests regarding our privacy practices.

To exercise these rights, please contact us via:

Email: support@summitgrovecommerce.shop

9. Children’s Privacy

Our services are not directed at children under the age specified by applicable laws. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us, and we will take appropriate measures to address the situation.

10. Privacy Policy Updates

We may update this Privacy Policy in response to business changes, legal requirements, or service adjustments.

Any updated policy will be posted on this page, indicating the latest effective date. We encourage you to review this page periodically to stay informed about our privacy practices.