REFUND POLICY

Thank you for choosing Summit Grove Commerce LLC. We want every customer to have a satisfying shopping experience. If you are not satisfied with the pet products you purchased, eligible items may be returned in accordance with this policy.

1. Return Period

Customers may contact us to request a return within 30 days of receiving the item.

To initiate a return, please contact us within the return period and provide the following information:

Order number;
Product details;
Reason for return;
Relevant photos or descriptions (if applicable).

Returns made without prior confirmation from us may not be processed successfully.

2. Return Conditions

To protect customer interests, we accept return requests that meet the following conditions:

The return request is made within the return period;
The item is in unused condition;
Returns may be accepted for some opened items, provided the item has not sustained significant damage from use and remains complete with all accessories;
Items should be returned with their original packaging, labels, accessories, and accompanying documentation whenever possible.

If an item has been used in a way that affects its resale value, return eligibility may be limited; specific cases will be evaluated based on the item’s condition.

3. Returns Due to Quality Issues or Incorrect Items

If the item you received has:

Quality issues;
Damage;
Incorrect item sent;

Please contact us promptly.

Once a quality issue or order error is confirmed, Summit Grove Commerce LLC will cover the return shipping costs and provide a reasonable solution for the customer.

4. Returns Not Related to Quality Issues

If the reason for the return is:

Change of mind/personal preference;
Mistaken purchase;
Item no longer needed;
Other reasons unrelated to product quality;

The customer is responsible for the return shipping costs.

Once the item is returned and passes inspection, we will proceed with the refund process.

5. Return Address

Please contact us first to obtain the confirmed return address before sending any items back.

Do not send items directly to an unconfirmed address. For return requests and address information, please contact:

Company Name:
Summit Grove Commerce LLC

Email:
support@summitgrovecommerce.shop

Phone:
+1 7744033420

Our customer service team will provide specific return instructions once your return request has been confirmed.

6. Refund Process

We will begin processing the refund after receiving and inspecting the returned item(s).

For eligible orders, refunds will be processed within 3–5 business days of receiving the returned item(s).

Refunds are typically issued to the customer’s original payment method; the actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

7. Non-Refundable Situations

Returns or refunds may not be accepted in the following cases:

The return request period has expired;
The item has sustained significant damage due to customer action;
The item is missing essential accessories or is otherwise unfit for resale;
You failed to contact us and obtain confirmation in accordance with the return process.

8. Contact Us

If you have any questions regarding our return or refund policy, please contact us:

Company Name: Summit Grove Commerce LLC
Address: 4360 W MIERA LN WEST VALLEY, UT 84120
Phone: +1 7744033420
Email: support@summitgrovecommerce.shop

We are committed to assisting you with any after-sales issues and ensuring a positive shopping experience.